Making contact
Hello. This is ....(James Turner).
Is that....(Monique Bresson)?
Yes, speaking.
Could I/I'd like to speak to ...(Mr Brown).
Who's calling, please?
I'm calling about...(the letter I sent you).
Hold the line, please.
I'm sorry,.../(Mr Brown) is in a meeting at the moment.
-------------/(he)'s busy at present.
I'm afraid.../(she) isn't here.
Leaving a message
Can I take a message?
Can I leave a message?
Could you take a message?
Could you ask .... (her) to call ....(Luigi Bastini)?
Could you tell .... (him) that ... (Ducan Ross) called?
Could you spell ...(your name), please?
What's your number, please?
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